Terms Of Use

Our website www.banners.co.ke is operated by BRAND WAREHOUSE LIMITED, a registered company in Nairobi, Kenya.

The following terms and conditions apply to all transactions with www.banners.co.ke

These terms and conditions aim to define the responsibilities and expectations for both Banners.co.ke (“the Company”) and our esteemed clients, thereby fostering a transparent business partnership rooted in transparency and fairness. Please note that these provisions do not compromise your lawful rights. Eligibility for ordering goods through this website requires that you be not less than 18 years of age. We reserve the discretionary right to reject any order placed by you should we see fit.

1. Order Submission:

Clients are responsible for submitting print-ready design files in high resolution. The company prefers to receive print-ready designs, but in special cases, our dedicated design team is ready to offer their expertise to ensure your vision is brought to life seamlessly. Once you have placed an order, you will receive a notification from us confirming the order.

2. File Verification:

The company conducts a basic review of submitted files for technical specifications. However, it is the client’s responsibility to ensure that files are error-free, properly formatted, and meet printing requirements.

3. Color Accuracy:

The company guarantees that its prints will meet CMYK industry standards. However, we can’t guarantee exact color matching due to potential variations in computer monitors. Please note that slight color shifts may occur within an order. Clients are advised to refer to color guides and ensure proper color settings in their design files.

4. Copyright and Ownership:

Clients affirm that they have the legal right to reproduce any provided artwork. The company is not responsible for any copyright infringements and assumes submitted designs are owned by or licensed to the client.

5. Payment Terms:

Full payment is required before printing begins. Prices are outlined in the order confirmation, and any additional charges incurred due to client-requested changes will be communicated and billed accordingly.

6. Production Time:

Production timelines commence upon receipt of print-ready files and full payment. The company strives to meet estimated delivery dates but is not responsible for delays caused by factors beyond its control.

7. Shipping and Delivery:

When you place an order on www.banners.co.ke, we will ship it to the address you provided when placing the order. The delivery time for small orders is 1-3 working days, while larger orders may take up to 14 working days. The company is not responsible for any problems that are the result of delayed delivery or delivery failure (e.g. loss of business or customer). If you need to have your order by a specific time, we strongly recommend that you plan accordingly.

We reserve the right to update and revise these shipping & delivery guidelines without prior notice to reflect changes in our policies.

8. Order cancelation and Refunds:

A print order can be canceled before production begins, but cancelation charges may apply. If canceled, refunds take up to 10 business days to process. Once an order enters production, it cannot be canceled, and no refunds are provided. Graphic design services are non-refundable.

 9. Dispute Resolution:

In the event of disputes, both parties agree to engage in good-faith negotiations to reach a resolution. If a satisfactory resolution cannot be achieved, disputes may be subject to arbitration or legal proceedings as outlined in the jurisdiction’s laws.

10. Privacy policy

Your information is secure with us. We simply collect your contact information, name, and shipping address. That information is used to process your order and to contact you when we deliver. Our website does not store payment information. iPay Africa, an independent firm, securely processes our payments. For additional information, please see the iPay Privacy Policy

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